🛒 ORDER
1. How do I place an order?
Simply add your items to the cart, proceed to checkout, and complete your payment. You will receive an order confirmation email once your purchase is successful.
2. Can I change or cancel my order?
If your order has not yet shipped, we may be able to modify or cancel it. Please contact us as soon as possible.
3. What payment methods do you accept?
We accept PayPal at checkout.
4. How do I apply a discount code?
Enter your promo code on the checkout page before completing payment. Only one code can be applied per order.
🧵 PRODUCT
1. What makes Cowace products special?
Cowace uses high-quality, long-fiber pure cotton and advanced knitting/weaving techniques to ensure softness, breathability, and long-lasting durability.
2. Are your fabrics safe for sensitive skin?
Yes. Many of our products use baby-grade double-layer yarn and gentle pure cotton safe for all skin types.
3. Do your towels, bathrobes, and bedding become softer?
Yes! Cowace cotton naturally softens with each wash, becoming fluffier and more comfortable over time.
4. How should I care for Cowace cotton products?
Machine wash with mild detergent in cold or warm water. Tumble dry low or hang dry. Avoid bleach to preserve softness and color.
5.How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
🚚 SHIPPING
1. Where do you ship?
We ship to most locations within the United States, Canada, Australia, Germany, Italy, Belgium, France, Sweden, UK, Netherlands, Spain
2. How long will delivery take?
Standard delivery typically takes 7-10 business days. You will receive a tracking number once your order ships.
3. How much is shipping?
We provide free shipping for every orders.
4. Can I track my order?
Yes. Once your order is shipped, you will receive a tracking link via email.
💬 CUSTOMER SERVICE
1. What should I do if I receive a damaged or incorrect item?
Please contact our customer service team immediately with your order number and photos. We will resolve the issue promptly.
2. Do you offer returns or exchanges?
Yes. Items in unused condition can typically be returned or exchanged within 30 days after the shipping information shows delivered. Please see our return policy for details.
3. How can I contact Cowace support?
You can reach us through our customer service email hello@cowace.com or the contact form on our website. Our team is ready to help!